Simulation optimalization of incident solving
Contents
Project Information
- Project name: Simulation optimalization of incident solving
- Class: 4IT496 (WS 2020/2021)
- Author: Bc. Natalya Glybyshen
- Model type: Discrete-event simulation
- Software used: SimProcess
Problem definition
Aggregated real data
Model
Entities
Incidents
There are several severity of incidents, represented as different types of entities. The severity of incident, apart from having different SLA requirements, differ in their flow throughout their process. Different severity incidents are generated using different rules.
| Incident Type | Severity (lower is less severe) | Probability of Occurrence (per hour) |
|---|---|---|
| Critical | 1 | Nor(0.4, 0.25, 1) |
| High | 2 | Nor(0.2, 0.25, 1) |
| Medium | 3 | Nor(0.075, 0.25, 1) |
| Low | 4 | Nor(0.05, 0.25, 1) |
Resources
There are four resources. Its properties are based on the real data seen in the company: Maintenance clerks: Needed for Changre reguests and Bug Fix stages. As we have four different resources placed in a diffirent locations. Working hours are only on working days:
- CZ : from 8:00 till 16:00 CET, costs 260 czk per hour.
- BR : from 12:00 till 20:00 CET, costs 300 czk per hour.
- IN : from 02:00 till 10:00 CET, costs 150 czk per hour.
- RUS : from 10:00 till 18:00 CET, costs 200 czk per hour.
Results
Conclusion
Code
References
http://simprocess.com/about-simprocess/simprocess-documentation/
